Digital Support: What We Cover

Our support plans are designed to cover support tasks as listed below. It is also designed to support updates, admin and management, and general break/fix tasks that take minutes not hours, and does not require project coordination. Tasks that require project coordination and fall outside of this scope will be provided a separate. project proposal.

Business Services

  • As-Needed Consults/Q&A with CIO

  • Vendor/SaaS Management
    Assistance with software vendor updates and support tasks

Desktop, Laptops, and Users

  • Troubleshoot Operating System Not Working

  • Troubleshoot Microsoft Office Not Working

  • Troubleshoot Anti-Virus Not Working

  • Update Approved 3rd Party Applications (Adobe Flash, Adobe Reader, PDF Creator, Java, 7-Zip)

Domain Names

  • Add / Edit / Delete MX Records

  • Add / Edit / Delete TXT Records

  • Add / Edit / Delete CNAME Records

  • Add / Edit / Delete A Records

Mobile Phones & Tablets

  • Configure Gmail, Outlook or Mail App

  • Configure Google Workspace Business Apps

Google Workspace

  • Add / Edit / Delete User Accounts

  • Add / Edit / Delete User and Security Groups

  • Add / Edit / Delete Shared Mailboxes

  • Add / Edit / Delete Distribution Groups

  • Forgotten Password Resets

  • Archive Old User Accounts (Backup Email & File Storage)

  • Google Workspaces/M365 Backup and Recover

  • Restore Files from Backups